Avaya Helps Transcom Eliminate Language Barriers in Customer Service With an AI-Powered Real-Time Translation Solution

 DUBAI, United Arab Emirates - Tuesday, 15. October 2024

Implemented in partnership with Sabio Group, real-time translation solution can enable contact center agents from anywhere in the world to converse with customers in over 100 languages.

Solution integrates real-time translation and conversational AI tools with an Avaya Experience Platform contact center core.

Estimates predict that by levering AI-powered real-time translation, brands will be able to reduce customer service costs by 25%, or as much as 65% depending on the markets and use cases.

 

(BUSINESS WIRE)--GITEX Global – Transcom, a leading global customer service provider, has partnered with Avaya, a global leader in enterprise CX, and Sabio Group to create an AI-powered, real-time translation solution that can enable contact center agents from anywhere in the world to converse with customers in over 100 languages.

The solution, underpinned by the Avaya Experience Platform and integrated by Sabio, an expert services partner specializing in CX transformation, represents a significant step forward for the BPO industry, enabling Transcom to recruit agents based on their knowledge, rather than their language skills. This creates new levels of scalability when it comes to building skilled workforces capable of delivering outstanding CX.

“In our industry, it is sometimes challenging to recruit enough agents to support all our global markets. And if we do, it's often costly to hire and retain them. Working with Avaya and Sabio, we’re empowering agents around the world to offer high-quality customer service in every required language for our clients,” said Jakob Westgren, Senior VP - Head of IT Products and Partners, Transcom.

The solution integrates real-time translation and conversational AI tools with an Avaya Experience Platform contact center core. Speech-to-text and text-to-speech AI technology are paired with multiple translation engines and custom dictionaries to create real-time voice translation, eliminating language barriers between agents and customers.

“The open APIs present in Avaya Experience Platform enabled us to integrate what we call the Transcom Translation framework. This means that, when deployed, the solution is seamlessly integrated into core business, customer experience, and operational quality assurance processes. This technology integration, with such an obvious real-world outcome, really becomes a differentiator,” said Westgren.

In addition, Transcom estimates have shown that the solution can provide clients serving customers in multiple languages with a significantly reduced total cost of ownership. “With real-time voice translation, we believe we can reduce costs for these types of clients by 25%, or as much as 65%, depending on the use cases and markets,” said Westgren.

Cameron Thomson, Group Vice President – EMEA, Avaya, said: “This is an exciting solution leveraging the power of AI, and open platform APIs, to eliminate language barriers between agents and customers. As a result it’s changing the BPO game, and we couldn’t be more proud to be supporting that transformation.”

Rob Scutchings, Chief Technology Officer at Sabio, added: “This market-leading solution showcases the transformative power of AI. By integrating cutting-edge speech transcription and real-time language translation capabilities with Avaya's robust platform, we're not just breaking down language barriers – we're redefining the possibilities of global customer service.

“This project exemplifies Sabio's commitment to driving CX transformation through innovative technology integration. We're thrilled to collaborate with both Transcom and Avaya on this initiative, which we believe marks the beginning of a strategic partnership where Sabio is the ‘go-to partner’ for these kinds of high-value technology enhancements.

“Our expertise in CX transformation, combined with Transcom's industry leadership and Avaya's advanced platform, creates a powerful synergy that will continue to push the boundaries of what's possible in customer service delivery."

The solution deployed by Transcom is on display at Avaya’s stand at GITEX Global 2024. Avaya’s participation in GITEX Global comes in partnership with Sestek and Cognigy, as well as additional technology partners.

About Transcom

Transcom provides AI and digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 30,000 employees work in over 85 contact centers and work-at-home networks across 29 countries, creating brilliant experiences in customer care, sales, content moderation and backoffice services. We help our clients drive their brands forward, customer satisfaction up and operating costs down. For more information, visit www.transcom.com.

About Sabio Group

Sabio Group is a global expert services partner specialising in CX transformation.

It has major operations in the UK (England and Scotland), Spain, France, Netherlands, Denmark, Malaysia, Singapore, South Africa and India.

The Group delivers solutions, services and consultancy expertise that seamlessly combine digital and human interactions to support brilliant customer & employee experiences (CX & EX).

Through its own knowledge and technology, as well as that of world-class technology leaders such as Avaya, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.

The Group specialises in contact centre, AI, CRM and data insight technologies and works with major brands worldwide, including Aegon, AXA Assistance, British Airways, BBVA, BGL, Caixabank, DHL, loveholidays, Marks & Spencer, Rentokil Initial, Essent, GovTech, HomeServe, Sainsbury’s Argos, Telefónica and Transcom Worldwide.

www.sabiogroup.com

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at http://www.avaya.com.

Cautionary Note Regarding Forward-Looking Statements

Certain statements discussed in this release as well as in other reports, materials and oral statements that the Company releases from time to time to the public constitute “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 (the “PSLRA”). Generally, words such as “anticipate,” “estimate,” “expect,” “could,” “intend,” “believe,” “plan,” “target,” “forecast” and similar expressions or the negative thereof are intended to identify forward-looking statements. Such forward-looking statements reflect management’s current expectations, strategic objectives, business prospects, anticipated economic performance and financial condition and other similar matters. Forward-looking statements are inherently uncertain and subject to a variety of assumptions, risks and uncertainties that could cause actual results to differ materially from those anticipated or expected by the management of the Company. These statements are not guarantees of future performance and actual events or results may differ significantly from these statements. Actual events or results are subject to significant known and unknown risks, uncertainties and other factors, many of which are beyond the Company’s control. It should be understood that it is not possible to predict or identify all such factors. Given these risks, investors and analysts should not place undue reliance on forward-looking statements. Forward-looking statements speak only as of the date of the document in which they are made. The Company disclaims any obligation or undertaking to provide any updates or revisions to any forward-looking statement as a result of new information, future events or otherwise, except as required by law. These statements constitute the Company’s cautionary statements under the PSLRA.

All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

Source: Avaya Newsroom

 

View source version on businesswire.com: https://www.businesswire.com/news/home/20241015896593/en/

Permalink

https://www.aetoswire.com/en/news/1510202442125

Contacts

For media inquiries:

Avaya Public Relations

corpcommsteam@avaya.com

Abu Dhabi Gears Up for Season 2 of the Autonomous Racing League: Returns with New Teams, Upgraded Autonomous Super Formula Model, and US$ 2.25 Million Prize Pot

 Dubai, United Arab Emirates - Monday, 14. October 2024

A2RL Season 2 Race Day confirmed for 26 April 2025, at Abu Dhabi’s iconic Yas Marina Circuit

Growing global reach with new teams from the USA, France, Japan, and the UAE

AI takes the lead as coders and engineers race to push the limits of autonomous technology

 

ASPIRE, the innovation acceleration arm of Abu Dhabi’s Advanced Technology Research Council (ATRC), has officially launched the second season of the Abu Dhabi Autonomous Racing League (A2RL), with a confirmed race day set for 26 April 2025, at Yas Marina Circuit. A2RL returns attracting an even broader global footprint with the addition of four new international teams and the reveal of an upgraded Dallara built Super Formula Emirates Autonomous Vehicle (EAV24) designed to push the boundaries of AI in motorsport. Competitors will race for a share of the impressive US$ 2.25 million prize pool.

Following a successful inaugural race in April 2024, which featured teams from the USA, Germany, Switzerland, Hungary, Italy, Singapore, China, and the UAE, A2RL is expanding its global roster with the addition of four new teams: AiPEX Racing from the US, Aladin Innovation from France, SEVRUS Japan (TGM Grand Prix) from Japan, and a team from the UAE’s Technology Innovation Institute (TII). These new entrants will join the original teams from Season 1 in undergoing a rigorous simulation phase in November, where they will face track conditions to finalize the complete team roster. The race format for the upcoming season will be revealed following the simulation challenge.

In the simulation phase, teams will prove their ability to control their race cars under challenging conditions such as GPS failures, sensor malfunctions, and meet quality gateways to demonstrate overtaking skills. Teams must also showcase strategies for tire and brake warming, perform hot laps, and even race against virtual opponents. Only those who meet these high standards will qualify for the final competition.

The race promises to showcase some of the world's brightest engineers and programmers, with these teams harnessing the power of artificial intelligence (AI) to code autonomous race cars. The league is evolving into a global AI sport, where the combination of innovation and high-speed competition takes center stage.

H.E. Faisal Al Bannai, Adviser to the UAE President and Secretary General of the Advanced Technology Research Council, underscored the global impact of A2RL, stating: “A2RL is more than just a race; it’s a critical platform for showcasing the power of AI-driven solutions and their potential to transform entire industries. By pushing the boundaries of what’s possible with autonomous technology, we are accelerating innovation across sectors and positioning the UAE as a leader in the global AI landscape.”

Stephane Timpano, CEO of ASPIRE, added, “The second season of A2RL is set to be even more exhilarating, with new teams pushing the limits of AI integration in motorsport. Our upgraded race car, designed with next-gen autonomous tech, will challenge teams to take their coding and engineering to new heights. This league is more than just a competition—it’s a glimpse into the future of AI-driven sports.”

At GITEX Global, Dubai's premier technology event, attendees were given a first look at the upgraded EAV24, A2RL’s next-generation autonomous race car. This model, the body panels of which are crafted from sustainable bio-composite materials, features a sleek design inspired by digital algorithms and AI-driven data patterns, underscoring the event’s core focus on AI innovation. The EAV24 will be at the center of the competition, where teams will battle to develop AI systems that can outsmart and outperform their rivals on the track.

The league's first season saw a remarkable turnout, with over 10,000 spectators witnessing the event live at Yas Marina Circuit, and more than 1 million global viewers streaming the race online. The second season aims to build on this success, cementing A2RL’s position as a pioneering force in both motorsport and the advancement of AI.

A2RL’s mission extends beyond racing—it is about accelerating the development of autonomous systems across a variety of platforms and building public trust in the safety and reliability of this emerging technology. In addition to car racing, the league encompasses other cutting-edge competitions, such as autonomous drone racing and autonomous buggies, allowing for the testing and refinement of technologies in diverse environments. The competition offers OEMs (Original Equipment Manufacturers) and automakers a risk-free environment to explore and develop autonomous innovations, driving advancements that will one day impact the broader mobility sector.

For an exclusive preview of the EAV24 and further insights into the future of AI-driven racing, visit ATRC’s stand at Hall 17-B10 at GITEX Global.

Permalink

https://www.aetoswire.com/en/news/1410202442107

Contacts

Dalia Awdi

+971501945368

Dalia.Awdi@edelman.com 

Mercure Debuts in the heart of Muscat, Offering a Gateway to Omani Hospitality

 Muscat, Oman

Mercure, a locally-inspired brand from Accor, announces its debut in Oman with the soft opening of Mercure Muscat. The hotel captures the essence of local exploration and authentic Omani hospitality.  

Strategically located just 15 minutes from Muscat International Airport, it offers easy access to commercial hubs and government offices, catering to both business and leisure travellers.

Featuring 186 rooms and suites, the hotel combines elegance and simplicity for a truly authentic atmosphere, complete with panoramic views of the city, mountains, and sea. With calligraphy adorning all guest rooms and captivating urban art on the building’s exterior, these creative elements showcase the deep artistic traditions of Oman, making the property a standout in Mercure's portfolio.

Guests can enjoy a range of top-tier facilities, including an inviting outdoor swimming pool on the seventh floor, complete with a Jacuzzi - a perfect retreat for relaxation. The hotel also features a state-of-the-art health club and a tranquil spa offering tailored treatments.

For business and special events, Mercure Muscat is equipped with versatile meeting and event spaces, accommodating up to 450 guests. The ballroom, one of the largest in the city, is pillarless and offers private access, making it an ideal choice for weddings and other large gatherings. In addition, the hotel provides three meeting rooms and boardrooms for smaller events and business needs.

Mercure Muscat offers guests an authentic culinary experience rooted in Omani culture through the brand's ‘Discover Local’ programme. Guests can enjoy a variety of dining options, including “The Valley” an all-day dining restaurant, “M Café” a cozy lobby café, a pool bar, and “Yum Yum” a specialty Asian Fusion restaurant. The hotel's menu features a mix of regional specialties and international favorites, all made with locally sourced, seasonal, and healthy ingredients.

Ismail Ibrahim, General Manager of Mercure Muscat, commented, “Food and beverage are key to immersing guests in the essence of a destination. At Mercure Muscat, we take pride in offering a dining experience that not only showcases authentic Omani flavors but also caters to a diverse range of tastes, ensuring that every guest feels connected to the local culture. Through our ‘Discover Local’ programme, we invite guests to explore the region’s rich culinary heritage, creating experiences that are both memorable and meaningful.”

He further highlighted the hotel's unique features, stating, “From the moment guests step into our property, they will feel the spirit of the neighborhood through the design, where local elements have been thoughtfully integrated to craft a truly authentic stay. Beyond that, we ensure a restful and comfortable experience, offering premium sleep experience and high-quality branded amenities made with natural, sustainably sourced ingredients, reflecting our commitment to both guest well-being and sustainability.”

Paul Stevens, Chief Operating Officer Premium, Midscale & Economy Division, Middle East, Africa & Türkiye at Accor, stated: “We are proud to welcome Mercure Muscat to our growing portfolio in Oman and the region. With this debut, we are not only expanding our presence in Oman but also reinforcing our commitment to providing experiences rooted in local culture, that connect travellers with Oman’s rich heritage and showcases the warmth and hospitality of its people."

Mercure Muscat is owned by Castle Tourism Hotel Management LLC and marks the first Mercure branded hotel in the capital.

Mercure celebrated its 50th Anniversary in 2023, and has recently reached a historic milestone with the opening of its 1,000th hotel. With over 200 additional hotels under development, Mercure continues to expand at pace, delivering high-quality standards infused with a deep sense of locality.

 

For images click here.

 

About Mercure

Inspired by Mercury, the Roman god of travellers, Mercure hotels offer far more than just a place to sleep – they are a gateway to the destination, a warm invitation to discover and explore the locale. Since its founding in 1973, Mercure has been dedicated to unveiling the treasures surrounding each address, delivering high-quality standards infused with a deep sense of place. Through its “Discover Local” program, Mercure welcomes guests to Feel Local Everywhere – be it in Rio, Paris, Bangkok and many other destinations across the globe. Every detail, from the decorative arts to our passion for uncovering local food and drink delights is curated to reflect the unique essence of each destination. Mercure hotels are conveniently located in city centers, by the sea or in the mountains, with more than 1,000 hotels in 65+ countries. Mercure is part of Accor, a world leading hospitality group counting over 5,700 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.

 

mercure.com | all.com | group.accor.com

Permalink

https://www.aetoswire.com/en/news/1410202442102

Contacts

For media queries, please contact:

Mayukh Sikdar

Watermelon Communications

Dubai, UAE

+97142833655

mayukh@watermelonme.com

 

Kinaxis Announces Deal to Transform Energy Sector Supply Chains

 

OTTAWA, Ontario - 

Collaboration with ExxonMobil will create tailored technology solutions for efficiency

(BUSINESS WIRE) -- Kinaxis® (TSX:KXS), a global leader in end-to-end supply chain orchestration, today announced a co-development deal with ExxonMobil, one of the largest integrated fuels, lubricants and chemical companies in the world, to create supply chain technology solutions designed specifically for the energy sector.

Empowered by the growing demand for energy products that support modern life, the companies will work together to identify supply chain challenges unique to the energy sector and create a potential industry solution to mitigate them.

Kinaxis and ExxonMobil will focus on a supply and demand planning solution for the complicated fuel commodities market which has no industry-wide standard and which relies heavily on spreadsheets and other manual methods. The solution will enable integrated refinery-to-customer planning with timely data for the most accurate supply/demand planning, balancing and signaling. Benefits include automated data visibility, improved inventory management and terminal replenishment, and enhanced supply scenario planning that are expected to enable arbitrage opportunities and decrease supply costs.

In the chemicals and lubricants space, the companies are developing an advanced planning solution that provides manufacturing and logistics constraints management coupled with scenario modelling and evaluation.

Finally, the co-development will fit established sales and operations planning solutions specifically for upstream operations to optimize sourcing, storage and movement of materials and assets to improve utilization and lower costs.

“Last year, we brought together all ExxonMobil supply chain activities and expertise into one centralized organization, creating one of the largest supply chain operations in the world, and through this identified critical solution gaps to enable our businesses to capture additional value,” said Staale Gjervik, supply chain president, ExxonMobil Global Services Company. “Collaborating with Kinaxis, a leading supply chain technology provider, is instrumental in providing solutions for a large and complex business like ours.”

“ExxonMobil is uniquely placed to understand the biggest opportunities in improving energy supply chains, from more accurate sales and operations planning, increased agility in field operations, effective management of enormous transportation networks and adapting quickly to complex regulatory environments,” said John Sicard, Kinaxis CEO. “There is an urgent need to increase efficiency in every step, from extraction to end-user consumption, and we’re looking forward to making a big impact across the sector.”

Operating for more than 140 years, ExxonMobil is one of the largest energy companies in the world; it will bring its deep energy sector knowledge and experience, while Kinaxis will tap into its market-leading supply chain expertise and digital innovation to create techniques and software solutions purpose-built for the sector.

About Kinaxis

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains and supporting the people who manage them, in service of humanity. Our powerful, AI-infused supply chain orchestration platform, Maestro™ , combines proprietary technologies and techniques that provide full transparency and agility across the entire supply chain — from multi-year strategic planning to last-mile delivery. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. For more news and information, please visit kinaxis.com or follow us on LinkedIn.

Cautionary Note and Forward-Looking Information

This news release contains forward-looking information within the meaning of Canadian securities legislation. Forward-looking information relates to future events or the anticipated performance of Kinaxis and reflects management’s expectations or beliefs regarding such future events. In certain cases, statements that contain forward-looking information can be identified by the use of words such as “plans”, “expects”, “is expected”, “budget”, “scheduled”, “estimates”, “forecasts”, “intends”, “anticipates”, “believes” or variations of such words and phrases or statements that certain actions, events or results “may”, “could”, “would”, “might”, or “will be taken”, “occur” or “be achieved” or the negative of these words or comparable terminology. By its very nature forward-looking information involves known and unknown risks, uncertainties and other factors that may cause actual performance of Kinaxis to be materially different from any anticipated performance expressed or implied by such forward-looking information.

Forward-looking information is subject to a variety of risks and uncertainties, which could cause actual events or results to differ from those reflected in the forward-looking information, including, without limitation, the risks described under the heading “Risk Factors” in the Company’s annual information form dated March 25, 2024 for its fiscal year ended December 31, 2023, under the heading “Forward-Looking Statements” in our news release dated July 31, 2024, and other risks identified in the Company’s filings with Canadian securities regulators, which filings are available on SEDAR+ at https://www.sedarplus.ca.

The risk factors referred to above are not an exhaustive list of the factors that may affect any of the Company’s forward-looking information. Forward-looking information includes statements about the future and is inherently uncertain, and the Company’s actual achievements or other future events or conditions may differ materially from those reflected in the forward-looking information due to a variety of risks, uncertainties and other factors. The Company’s statements containing forward-looking information are based on the beliefs, expectations, and opinions of management on the date the statements are made, and the Company does not assume any obligation to update such forward-looking information if circumstances or management's beliefs, expectations or opinions should change, other than as required by applicable law. For the reasons set forth above, one should not place undue reliance on forward-looking information.

 

View source version on businesswire.com: https://www.businesswire.com/news/home/20241014131696/en/

Permalink

https://www.aetoswire.com/en/news/1410202442106

Contacts

Media Relations

Jaime Cook | Kinaxis

jcook@kinaxis.com

+1 289-552-4640

Investor Relations

Rick Wadsworth | Kinaxis

rwadsworth@kinaxis.com

+1 613-907-7613

Avaya Intelligently Augments CX Role With AI-Based ‘Virtual Operations Manager’

DUBAI, United Arab Emirates - Monday, 14. October 2024

Shown at GITEX Global in Dubai, Avaya’s ‘Virtual Operations Manager’ concept highlights the art of the possible, demonstrating how human and artificial intelligence collaboration can fundamentally alter the way customer experience is managed at the contact center level.

Showcase, built on the Avaya Experience Platform™, unifies contact center data and operations to provide centralized insights and boost performance, representing direction of fast-moving Avaya roadmap.

 

(BUSINESS WIRE) -- GITEX GLOBAL – Avaya, a global leader in enterprise CX, today demonstrated its vision for a future of customer experience orchestrated by AI.

Shown at GITEX Global in Dubai, Avaya’s ‘Virtual Operations Manager’ concept highlights the art of the possible, demonstrating how human and artificial intelligence collaboration can fundamentally alter the way customer experience is managed at the contact center level.

The showcase, built on the Avaya Experience Platform™, unifies contact center data and operations to provide centralized insights and boost performance with a virtual contact center operations manager advising, and acting on behalf of, contact center leaders.

“While the AI revolution continues to unfold, it’s clear that the most compelling use cases are those which put the power of AI into human hands to achieve things that were never possible. With the Avaya Experience Platform as its core platform, this demonstration shows how AI can not only unify data across a connected business ecosystem, but use those analytics to perform complex workforce orchestration, giving contact center managers the tools they need to supercharge business growth,” said Omar Javaid, Chief Product Officer, Avaya.

The ’Virtual Operations Manager’ concept intelligently augments the role of the human operations manager, helping them to make sense of the vast amounts of data being captured by the contact centers’ range of CX-focused applications. It can then offer, or even automatically take, actions to take to improve contact center performance – based on parameters that can be configured in a low-code/no-code environment.

Built with the large-enterprise contact center in mind, the showcase demonstrates seamless integration with complex applications, high levels of security compliance, and the ability to scale and upgrade using a combination of on-premise and cloud-based technologies.

Avaya’s CX Innovation Continues

Avaya has consistently innovated its leading solutions portfolio, fulfilling commitments to support large customers by addressing their expanding business requirements. Avaya’s product roadmap strategy focuses on the customer journey, ensuring delivery of innovative solutions like AI, automation, and analytics at a pace that fits an enterprise’s specific needs.

“Our customers are seeking to balance innovation with business growth and ROI while avoiding a ‘rip and replace’ of their existing infrastructure. As a result, our approach of Innovation without Disruption is embodied in our roadmap, which is designed to deliver modern, customized capabilities through the Avaya Experience Platform,” said Javaid.

Recent Avaya Experience Platform roadmap milestones include:

AI Agent Assist Enhancements: Reduces average agent handling time and after-call documentation work, enhancing customer satisfaction and lowering interaction costs. It performs real-time intent detection, offers tailored suggestions, and automatically summarizes interactions, saving agent resources for valuable live interactions.

Unified Customer Journey Improvements: Offers a single view for agents to see all consumer interactions, combining on-prem and cloud voice and digital interactions. This helps agents gain more context and prevents customers from having to repeat information, thereby eliminating silos and disjointed experiences. With a 360-degree view of interactions, agents can provide a seamless customer experience, enhancing operational efficiency and customer satisfaction.

Experience Orchestration Foundation: Delivers a foundation for next-generation orchestration into AXP, driven by our recent acquisition of Edify. By focusing initially on voice and self-service use cases, this integration will allow customers with on-premise deployments to start leveraging orchestration and automation capabilities from the cloud. This enables better use of interaction data for improved decision-making, leading to enhanced customer and employee experiences.

Cloud Migration Tool: Helps customers transitioning their Avaya Aura solutions to the cloud by automating the migration process from on-premise to cloud. This reduces reliance on costly services, saves time, and allows customers to choose their cloud journey without disrupting existing business operations.

Avaya’s major presence at GITEX Global highlights a range of technology demonstrations seamlessly integrating AI into every facet of customer interaction, transforming traditional contact centers into dynamic experience centers. The solutions on display, underpinned by the Avaya Experience Platform, help organizations to unify customer interactions across all channels, enhance the usability of AI-based tools, optimize operations, and more easily orchestrate customer journeys. ​

Avaya’s presence at GITEX Global comes in partnership with Sestek and Cognigy, as well as additional technology partners. Visit Avaya at its stand in Zabeel Hall, at Dubai World Trade Centre between October 14 and 18, 2024.

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.

Cautionary Note Regarding Forward-Looking Statements

Certain statements discussed in this release as well as in other reports, materials and oral statements that the Company releases from time to time to the public constitute “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 (the “PSLRA”). Generally, words such as “anticipate,” “estimate,” “expect,” “could,” “intend,” “believe,” “plan,” “target,” “forecast” and similar expressions or the negative thereof are intended to identify forward-looking statements. Such forward-looking statements reflect management’s current expectations, strategic objectives, business prospects, anticipated economic performance and financial condition and other similar matters. Forward-looking statements are inherently uncertain and subject to a variety of assumptions, risks and uncertainties that could cause actual results to differ materially from those anticipated or expected by the management of the Company. Such factors include, but are not limited to: the Company’s ability to maintain relationships with suppliers, customers, employees and other third parties and regulatory authorities; market opportunities may not develop for the Company’s solutions and services in ways that the Company anticipates and the Company may not succeed in developing new innovative solutions and services to keep pace with rapidly changing technology, evolving industry standards and customer preferences; the impact and timing of any cost-savings measures and related local law requirements in various jurisdictions; the effectiveness of the Company’s internal control over financial reporting and disclosure controls and procedures, and the potential for additional material weaknesses in the Company’s internal controls over financial reporting or other potential weaknesses of which the Company is not currently aware or which have not been detected; and the impact of litigation and regulatory proceedings. These statements are not guarantees of future performance and actual events or results may differ significantly from these statements. Actual events or results are subject to significant known and unknown risks, uncertainties and other factors, many of which are beyond the Company’s control. It should be understood that it is not possible to predict or identify all such factors. Given these risks, investors and analysts should not place undue reliance on forward-looking statements. Forward-looking statements speak only as of the date of the document in which they are made. The Company disclaims any obligation or undertaking to provide any updates or revisions to any forward-looking statement as a result of new information, future events or otherwise, except as required by law. These statements constitute the Company’s cautionary statements under the PSLRA.

Source: Avaya Newsroom

 

View source version on businesswire.com: https://www.businesswire.com/news/home/20241014592200/en/

Permalink

https://www.aetoswire.com/en/news/1410202442100

Contacts

For media inquiries:

Avaya Public Relations

corpcommsteam@avaya.com

Cognite Launches the Cognite Atlas AI™ LLM & SLM Benchmark Report for Industrial Agents

 AUSTIN, Texas & OSLO, Norway - Monday, 14. October 2024 AETOSWire 

The industry's first language model performance report ensures reliability, accuracy, and effectiveness in developing trustworthy industrial AI solutions.

(BUSINESS WIRE) -- Cognite, the global leader in AI for industry, today announced the launch of the Cognite Atlas AI™ LLM & SLM Benchmark Report for Industrial Agents. The first-of-its-kind report addresses the shortcomings of general benchmark datasets by tailoring large language model (LLM) and small language model (SLM) evaluations to focus on specialized industrial tasks, ensuring the reliability, accuracy, and effectiveness of industrial AI solutions.

"General LLM and SLM benchmark reports fail to capture the complexities of industrial environments and don't align with the specialized needs of industrial operations, where precision, safety, and domain expertise are critical," said Knut Vidvei, Head of Product Management at Cognite, speaking from the stage at IMPACT 2024. "With the Cognite Atlas AI™ LLM & SLM Benchmark Report for Industrial Agents, we've tailored an evaluation framework to real-world industrial tasks, ensuring AI Agents are reliable and effective, driving the advancement of industrial AI."

Cognite Atlas AI™ is an industrial agent workbench that extends Cognite Data Fusion®, the leading industrial Data and AI platform. With unmatched data management and comprehensive AI capabilities, Cognite earned Frost & Sullivan's Global Company of the Year Award in the digital industrial platforms market and Frost Radar™: Digital Industrial Platforms market powerhouse status, solidifying the company as an authority on Data and AI for industry.

The Cognite Atlas AI™ Benchmark Report for Industrial Agents will initially focus on natural language search as a key data retrieval tool for industrial AI agents. The test set includes a wide range of data models designed for sectors like Oil & Gas and Manufacturing, with real-life question-answer pairs to evaluate performance across different scenarios. Answers are assessed using a wide range of evaluation metrics. These benchmark datasets enable systematic evaluation of the system's performance in answering complex questions, like tracking open safety-critical work orders in a facility.

Future versions of the report will evaluate additional AI tools, such as those for summarizing, analyzing, and reasoning with industrial data, to assess the full performance of industrial AI agents.

The first Cognite Atlas AI™ LLM & SLM Benchmark Report for Industrial Agents will be available to download for free on October 28, 2024. The report will then be regularly published to enable digital transformation leaders to use Gen AI to carry out more complex operations with greater accuracy.

About Cognite

Cognite makes Generative AI work for industry. Leading energy, manufacturing, and power & renewables enterprises choose Cognite to deliver secure, trustworthy, and real-time data to transform their asset-heavy operations to be safer, more sustainable, and profitable. Cognite provides a user-friendly, secure, and scalable platform that makes it easy for all decision-makers, from the field to remote operations centers, to access and understand complex industrial data, collaborate in real-time, and build a better tomorrow. Visit us at www.cognite.ai and follow us on LinkedIn and X.

 

View source version on businesswire.com: https://www.businesswire.com/news/home/20241013808704/en/

Permalink

https://aetoswire.com/en/news/1410202442115

Contacts

Cognite Media Contact:

Michelle Holford, Vice President, Global PR

Michelle.Holford@Cognite.com

 

TOTL Revolutionises Customer Retention with Dynamic QR Tech at Fintech Surge 2024

 Dubai, United Arab Emirates

Dubai-based fintech innovator showcases cutting-edge innovations in customer retention and loyalty.

Fintech Surge 2024, the Middle East’s leading event for financial technology, is buzzing with new innovations aimed at transforming customer engagement and loyalty. Among the standout companies showcasing at this year's event is TOTL, a pioneering Dubai-based fintech firm, set to make a significant impact by unveiling its latest solutions, including a powerful mobile app and dynamic QR code technology.

TOTL is redefining how businesses enhance customer retention and loyalty with solutions designed to drive engagement, boost brand loyalty, and elevate customer experiences. Focused on delivering seamless, value-driven payment experiences, the platform empowers businesses in the UAE to organically build long-term loyalty through instant rewards and frictionless transactions.

At the core of TOTL’s offering is its QR Code Technology, which integrates various digital tools to create an all-in-one solution for businesses and consumers. Through TOTL’s dynamic concept, which entails app and QR code abilities, companies can connect directly with customers by offering cashback, eVouchers, and eGifts—all in real time. This has resulted in impressive user growth, with a 200% increase over the past year and a 100% rise in new business partnerships.

A Fintech Solution for the Future of Loyalty

As businesses across the UAE compete in a fast-evolving market, TOTL’s mobile app stands out for its ability to deliver instant rewards and personalised offers that drive customer retention. Built with user experience at its core, the app simplifies transactions and provides businesses with valuable insights into customer behaviours, helping them foster stronger relationships and enhance brand loyalty.

TOTL’s dynamic QR technology extends the app, enabling businesses to offer personalised, repeatable payment experiences. However, the app’s innovation goes beyond QR code payments, turning purchases into engaging experiences that keep customers coming back without app dependency.

"At TOTL, we see our mobile app as more than just a payment platform; it’s a loyalty ecosystem," said Uday Rathod, CEO and Co-Founder of TOTL. "The success of our QR technology for Payments is just one aspect of how we're helping businesses build lasting relationships with their customers , not just with rewarding payment experiences but by its dynamic approach , creating a realm of brand engagement opportunities which is equally gratifying."

Leveraging Digital Tools for Business Growth

TOTL’s concept empowers businesses to stay competitive by offering simple yet powerful channels to engage and retain customers. Through instant cashback rewards, eVouchers, and personalised offers, TOTL delivers immediate value on every transaction, fostering trust and loyalty between customers and businesses. With payment growth surging by 500%, TOTL is clearly shaping the future of customer retention through its innovative digital approach.

"We’re committed to giving businesses the tools they need to thrive," said Sulochana Betwala, COO and Co-Founder of TOTL. "TOTL's concept goes beyond payment transactions, creating long-lasting customer engagements. Businesses are retaining more customers and experiencing significant growth through increased interaction with TOTL’s loyalty-driven features."

TOTL at Fintech Surge 2024

Attendees of Fintech Surge 2024 will have the opportunity to experience the power of TOTL’s offerings firsthand at the booth (H10-A2). TOTL will offer live demonstrations of how it helps businesses transform everyday transactions into meaningful customer relationships through various features, including instant cashback and Dynamic QR codes.

With its innovative solutions, TOTL continues to lead fintech, helping businesses across the UAE leverage the digital mechanism to enhance customer retention and engagement in an increasingly competitive landscape.

About TOTL

TOTL brings a unique platform that unbolts the world of Instant Payments with Instant Rewards to UAE consumers. Partnered with over 600+ local offline businesses across the UAE, TOTL brings value for every spend by offering consumers Instant Cashback on Payments, eVouchers and eGifts with added value that encourages brand affinity and loyalty with the joy of getting back on their daily spends.

Pay via app or QR codes, purchase eVouchers, or gift eGifts to friends and family. With TOTL’s smart, secure, and simple ways to interact with businesses in the UAE, you can get back or save on every expense.

TOTL is committed to working with the local business community who strive to build loyalty and bring back the customers for a superlative customer experience each time they visit their business.

Transforming Payments & Loyalty Culture bringing together Savings Community in UAE.

For more information, please visit https://totl.ai/

Permalink

https://www.aetoswire.com/en/news/totl11102024

Contacts

Melwyn Abraham - melwyn@matrixdubai.com