Evaluation of 21 Leading SaaS IT Service Management Vendors
EDINBURGH, Scotland - Thursday, March 7th 2013 [ME NewsWire]
(BUSINESS
WIRE)-- Axios Systems, a leading provider of IT Service Management
solutions, today announced its inclusion in the “Market Overview: SaaS
IT Service Management Tools” report published by Forrester Research,
Inc.
The Forrester report assesses 21 ITSM vendors then segments
them by target market as well as level of customer success. The report
divides ITSM vendor solutions into three market types: Enterprise, Upper
Midmarket, and Lower Midmarket. Forrester Research placed Axios
Systems’ assyst in the Enterprise category.
Forrester lists
certain key benefits that SaaS ITSM solutions provide: initial lower
total cost of ownership, simple implementation, reduced support needs,
greater opportunity of use, and higher user satisfaction. To ensure
these benefits can be experienced, Forrester suggests that companies
focus in three core areas: support for the most commonly adopted ITSM
capabilities, a CMDB, and self-service.
“We believe that the
inclusion of our solution assyst in the Enterprise category by Forrester
is testament to the value that assyst delivers to global organizations,
our clients choose assyst because of our customer-centered approach”
said Tasos Symeonides CEO, Axios Systems.
Nilfisk-Advance is an
Axios client that successfully deployed assystSaaS to cut costs and
improve interaction across their teams. Steen Andersen, Group IT Manager
says, “We wanted a modern, web-based tool that aligned with ITIL® V3…
The maturity of assyst makes it more trustable as a SaaS product.”
Designed
for SaaS and on-premise, assyst brings to market the latest in
real-time analytics, social IT management, mobility, and business
service support that enable an immediate return in the form of customer
satisfaction and cost reduction.
About Axios Systems
For
more than 25 years, Axios Systems has been committed to innovation by
providing rapid deployment of ITSM software. With teams in 22 locations
globally and over 1,000 customer SaaS and on-premise deployments, Axios
is a worldwide leader in ITSM solutions, with an exclusive focus on
ITSM.
Axios is headquartered in the UK, with offices across
Europe, the Americas, Middle East and Asia Pacific. For more
information, visit www.axiossystems.com.
Contacts
Axios Systems
Kirsty Armitage
Kirsty.Armitage@axiossystems.com
+44-(0)131-220-4748
pr@axiossystems.com